Terms of Service

Overview

Welcome to SPROOVIA.

The terms “we,” “us,” and “our” refer to SPROOVIA. SPROOVIA operates this website and online store to provide customers with a curated shopping experience focused on thoughtful, design-led, and emotionally meaningful gifts.

By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

If you do not agree with these Terms, please do not use our website or purchase from our store.

1. Online Store Use

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are using the website with the permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, creating an account, or contacting us. You are responsible for keeping your account information secure and for all activity that occurs under your account.

You may not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.

2. Our Products

SPROOVIA curates products intended for gifting, personal enjoyment, home decoration, emotional value, and thoughtful everyday moments.

We make reasonable efforts to display product images, descriptions, colors, dimensions, materials, and details as accurately as possible. However, actual product appearance may vary slightly due to screen settings, lighting, handmade details, production batches, packaging updates, or photography conditions.

We do not guarantee that every product will appear exactly the same as shown on your screen.

Product descriptions, availability, packaging, prices, and offers may be changed or discontinued at any time without prior notice.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including but not limited to cases involving suspected fraud, incorrect pricing, incorrect product information, stock issues, payment problems, shipping restrictions, or unusual order activity.

Your order is accepted only after payment has been processed and we confirm the order.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may not be able to change or cancel it.

4. Pricing, Taxes, and Payments

All prices are shown in the currency displayed on our website at the time of purchase.

Prices, discounts, promotions, and product availability may change at any time without notice.

Unless clearly stated otherwise, product prices do not include shipping fees, taxes, customs duties, import fees, or other charges that may apply in your country or region. Customers are responsible for any applicable customs duties, import taxes, or local fees charged by their destination country.

You agree to provide complete and accurate billing, shipping, and payment information. You also confirm that you are authorized to use the payment method provided.

5. Shipping and Delivery

We aim to process and ship orders within the estimated timeframes shown on our website or order confirmation. However, delivery times are estimates only and are not guaranteed.

Shipping may be affected by carrier delays, customs inspection, holidays, weather, local delivery conditions, incorrect addresses, or other events outside our control.

SPROOVIA is not responsible for delays caused by shipping carriers, customs authorities, or incorrect shipping information provided by the customer.

Once an order has been handed over to the shipping carrier, risk of loss or damage may pass to the customer to the extent permitted by applicable law.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Refund Policy.

Some products may not be eligible for return due to hygiene reasons, customization, limited availability, final sale status, or other product-specific conditions.

Please review our Refund Policy before placing an order.

7. Gift Experience and Product Expectations

SPROOVIA focuses on curated gifts with emotional, aesthetic, and symbolic value. While we aim to create a thoughtful and elevated gifting experience, individual preferences may vary.

We do not guarantee that a recipient will respond to a gift in a specific way, or that a product will meet every personal expectation beyond the product information provided on our website.

Customers are encouraged to review product descriptions, photos, dimensions, materials, and shipping details carefully before purchase.

8. Intellectual Property

All content on this website, including but not limited to the SPROOVIA name, logo, brand concept, text, product descriptions, images, graphics, page design, layout, videos, and other materials, is owned by or licensed to SPROOVIA and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, sell, scrape, or exploit any part of our website or content without our prior written permission.

Using our brand name, logo, product images, product descriptions, website design, or other materials without permission is prohibited.

9. Third-Party Services and Links

Our website may include services, tools, links, apps, payment providers, shipping providers, or other features operated by third parties.

We are not responsible for the content, policies, actions, accuracy, availability, or practices of third-party websites or services.

If you choose to access third-party links or use third-party services, you do so at your own risk and should review their terms and policies.

10. Shopify

SPROOVIA is powered by Shopify, which provides the platform and tools that allow us to operate our online store.

Any purchase made through our store is a transaction between you and SPROOVIA, not directly with Shopify. Shopify is not responsible for the products, fulfillment, customer service, or any issues related to purchases made from SPROOVIA.

11. Customer Feedback, Reviews, and Submissions

If you submit reviews, photos, feedback, suggestions, messages, or other content to us, you grant SPROOVIA the right to use, reproduce, edit, publish, display, and share that content for business, marketing, service improvement, and promotional purposes, unless prohibited by applicable law.

You confirm that any content you submit is accurate, lawful, and does not infringe the rights of any third party.

We may remove, edit, or refuse to display any content that we consider inappropriate, misleading, offensive, unlawful, or inconsistent with our brand or website standards.

12. Errors and Inaccuracies

Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, images, pricing, promotions, availability, shipping fees, delivery times, or other information.

We reserve the right to correct any errors, update information, cancel orders, or change product details at any time without prior notice, including after an order has been submitted.

13. Prohibited Uses

You agree not to use our website or services:

• for any unlawful, fraudulent, harmful, or misleading purpose;

• to violate any applicable laws or regulations;

• to infringe our intellectual property rights or the rights of others;

• to submit false, abusive, defamatory, obscene, or harmful content;

• to upload or transmit viruses, malware, or harmful code;

• to collect, scrape, copy, or extract website data without permission;

• to interfere with the security or normal operation of the website;

• to impersonate another person, company, or organization;

• to place orders using false information or unauthorized payment methods;

• to engage in spam, phishing, fraud, or other abusive activity.

We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.

14. Automated Access and Bots

You may not use bots, scrapers, crawlers, automated tools, AI agents, or similar technologies to access, copy, monitor, purchase from, or interact with our website without our prior written permission.

We may use technical measures to block, limit, or control automated access to our website.

15. Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by SPROOVIA or required by applicable law.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, SPROOVIA shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, shipping delays, customs issues, or any damages related to the use or inability to use our website or products.

Nothing in these Terms limits any rights that cannot be excluded under applicable law.

17. Indemnification

You agree to indemnify and hold SPROOVIA harmless from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of our website, your violation of applicable law, or your infringement of the rights of any third party.

18. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in harmful, fraudulent, or unlawful activity.

The provisions relating to intellectual property, limitation of liability, indemnification, and other sections that by their nature should survive termination will remain in effect.

19. Changes to These Terms

We may update, modify, or replace these Terms from time to time by posting the updated version on this page.

Your continued use of our website after any changes are posted means that you accept the updated Terms.

20. Contact Information

Questions about these Terms of Service may be sent to:

SPROOVIA
Email: sproovia@gmail.com